Privacy Policy

Last updated: 17 September 2026

Mulgrave Engineering Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect personal information when you visit our website, contact us or engage with our services.

1. Who we are

Mulgrave Engineering Ltd is a company registered in England and Wales under company number 11519320.

For UK data-protection purposes, Mulgrave Engineering Ltd is the controller of the personal information described in this policy.

Registered office: Chandos House, School Lane, Buckingham MK18 1HD
Email: jamie.heaton@mulgrave-eng.com

2. Information we collect

We may collect and process:

  • Your name, job title and employer.

  • Your business email address and telephone number.

  • Information submitted through our website enquiry form.

  • Information contained in emails, telephone calls, meetings and other correspondence.

  • Details of your business requirements, opportunities, projects or proposed assignments.

  • Information required to prepare proposals, enter into contracts and provide services.

  • Invoicing, payment and transaction information.

  • Professional information available through business websites, LinkedIn, Companies House, industry directories, referrals and other legitimate public sources.

  • Technical information about your use of our website, such as your IP address, browser, device type, pages visited and cookie preferences.

  • Records of your marketing and communication preferences.

Please do not submit sensitive personal information through the website enquiry form unless it is necessary and we have agreed to receive it.

3. How we collect information

We may collect personal information:

  • Directly from you when you contact us, submit an enquiry, meet us or engage our services.

  • From your employer, colleagues, professional advisers or business contacts.

  • Through referrals and introductions.

  • From publicly available professional and corporate sources.

  • Automatically through our website, cookies and similar technologies.

  • Through third-party platforms such as LinkedIn when you interact with Mulgrave.

4. How we use your information

We may use personal information to:

  • Respond to enquiries and discuss potential requirements.

  • Assess whether Mulgrave can support your organisation.

  • Prepare proposals, quotations and contractual documentation.

  • Deliver and manage agreed services.

  • Maintain client, prospect and professional relationships.

  • Communicate about relevant opportunities, services or developments.

  • Manage invoicing, payments and business administration.

  • Keep appropriate commercial, contractual and financial records.

  • Improve our website, services and communications.

  • Protect our website, systems and business from misuse or security threats.

  • Establish, exercise or defend legal rights.

  • Meet our legal, regulatory and tax obligations.

We will not sell your personal information.

5. Our lawful bases

Depending on the circumstances, we process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights. These interests may include:

  • Responding to business enquiries.

  • Developing and managing professional relationships.

  • Identifying potential clients, partners and opportunities.

  • Promoting relevant services to business contacts.

  • Operating, improving and protecting our business and website.

  • Maintaining appropriate business records.

Where we rely on legitimate interests, we consider the necessity and proportionality of the processing and its potential effect on you.

Legal obligation

Where processing is necessary to comply with accounting, taxation, regulatory or other legal requirements.

Consent

Where you have given clear consent for a particular purpose, such as receiving certain marketing communications or permitting non-essential cookies. You may withdraw consent at any time.

6. Business development and marketing

Mulgrave may contact existing clients, prospective clients and relevant professional contacts about services or opportunities that we reasonably believe may be relevant to their business responsibilities.

We may use business contact details obtained directly, through introductions or from legitimate publicly available professional sources.

You can ask us to stop sending marketing communications at any time by:

We will maintain a limited suppression record where necessary to ensure that we respect your request.

7. Website forms

When you submit an enquiry through our website, we use the information provided to:

  • Respond to your message.

  • Understand your requirement.

  • Assess whether our services are suitable.

  • Arrange further discussions.

  • Maintain an appropriate record of the enquiry.

You should only provide information relevant to your business requirement.

8. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • Operate essential website functions.

  • Protect the website and enquiry forms.

  • Remember cookie preferences.

  • Understand website performance and visitor activity.

  • Improve the website and user experience.

Essential cookies may operate without consent where they are necessary to provide the website or maintain its security. We will request consent before using non-essential analytics or marketing cookies where required.

Further information should be provided in our Cookie Policy and through the website’s cookie-preference controls.

9. Who we share information with

We may share personal information with trusted third parties where reasonably necessary, including:

  • Website-hosting and website-management providers, including Squarespace.

  • Email, communications, file-storage and IT-service providers.

  • Accountants, insurers, solicitors and other professional advisers.

  • Carefully selected project, commercial or technical associates supporting an assignment.

  • Clients, delivery partners and supply-chain organisations where necessary for an agreed opportunity or assignment.

  • Government bodies, regulators, law-enforcement agencies or courts where required by law.

  • A potential purchaser, investor or adviser if Mulgrave undergoes a corporate transaction, subject to appropriate confidentiality protections.

Third parties may only use the information for the purpose for which it was shared or as otherwise permitted by law.

10. International transfers

Some service providers, including website, email, analytics and professional-networking platforms, may process information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on an appropriate legal mechanism, such as:

  • A UK adequacy regulation.

  • The UK International Data Transfer Agreement.

  • The UK Addendum to approved standard contractual clauses.

  • Another lawful safeguard available under UK data-protection legislation.

11. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our normal retention periods are:

  • General enquiries that do not result in an engagement: up to two years after the last meaningful contact.

  • Client, project and contractual records: normally seven years after the relevant engagement or business relationship ends.

  • Accounting and transaction records: for the period required by applicable tax and company law.

  • Business-development records: while the information remains relevant to a genuine professional relationship or opportunity, subject to periodic review.

  • Marketing information: until you object, withdraw consent or the information is no longer required.

  • Website security and technical records: for an appropriate period determined by the relevant service provider and security need.

We may retain information for longer where necessary to comply with law, resolve a dispute or establish, exercise or defend legal claims.

12. Information security

We take proportionate technical and organisational measures to protect personal information against:

  • Unauthorised access.

  • Accidental loss.

  • Misuse or disclosure.

  • Alteration or destruction.

Access is limited to people and service providers who reasonably require the information for legitimate business purposes.

No internet-based service is completely secure, but we will take reasonable steps to protect the information under our control.

13. Your rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to erase your information.

  • Request restriction of processing.

  • Object to processing based on legitimate interests.

  • Object to direct marketing at any time.

  • Request the transfer of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Raise a concern about how we use your information.

These rights are not absolute and may be subject to legal limitations.

To exercise a right, email jamie.heaton@mulgrave-eng.com. We may need to verify your identity before acting on a request.

14. Automated decision-making

Mulgrave does not use website visitor or enquiry information to make solely automated decisions that produce legal or similarly significant effects.

15. Third-party websites

Our website may link to external websites or services, including LinkedIn. Mulgrave does not control those websites and is not responsible for their privacy practices.

You should review the relevant third party’s privacy policy before providing personal information.

16. Children’s information

Our website and services are intended for business and professional users. We do not knowingly collect personal information from children through this website.

17. Complaints

Please contact us first if you have a concern about how we have used your information:

Email: jamie.heaton@mulgrave-eng.com

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

18. Changes to this policy

We may update this policy when our services, website, suppliers or legal obligations change.

The latest version will be published on this page with the date of the most recent update.